Services We Provide:

		Call center and customer support continuity and efficiency consulting
		Rural economic business development and job creation
		Continuing sales consulting

Start-up Support Services:  (Click here for a business description of these services)

• Support operations budget evaluation
  

• Service level requirements
  

• On-shore, Off-shore, Near-shore
  

• Professional request for proposal documents (RFPs)
  

• Support center site selection: Green-field or outsourced
  

• Alliance partner development
  

• Community evaluation of support and commitment
  

• Labor analysis and interaction with the Employment Security Dept.
  

• Survey of labor availability and qualifications
  

• Evaluation of local, state and federal incentives for job creation
  

• Representation to agencies to influence support delivery
  

•  Call center and customer support continuity consulting
  

• Rural economic business development and job creation
  

Rural Economic Development: (Click here for a business description of these services)

• Turning vacant or lightly-used buildings into business centers
  

• Grant writing and administration
  

• Creating strategic plans for Internet high-speed connectivity
  

• Planning and implementation of infrastructure and improvements to create a turn-key office
  space for lease by businesses interested in satellite office space
  

• Employment base and educational evaluations and planning
  

• Asset management
  

• Alliance partner development
  

• Assisting with implementation and administration of grants to develop jobs through this program
  

• Creating community proposals to assist with the promotion of the vacant buildings for lease
  

• Influencing telco’s strategic plans for Internet high-speed connectivity
  

• Employment base and educational evaluations and planning
  

• Create a state-wide program of support for rural service centers
  

Existing Support Center Consulting: (Click here for Business Description of these services)

• Support center cost analysis
  

• Budget improvement plans
  

• Efficiency improvement plans
  

• Customer satisfaction evaluation and planning
  

• Outsourcing evaluation and selection
  

• Request for proposal documents (RFPs)
  

• Emergency action plans and business continuity
  

• Alliance partner development
  

• Local community support for expanding operations
  

• Site selection for satellite offices
  

• Costumer support and CRM tool selection and evaluation
  

• Coordination with state legislature and agencies for incentives management
  

Sales Services:  (Click here for Business Description of these services)

• Sales Plan – Company sales business plan
  

• Telephone outbound sales consulting
  

• Outbound sales target markets –  Vertical & horizontal
  

• Prospect Lists - Named accounts
  

• Telephone Scripts - What to say
  

• Sales Materials - What to send
  

• How  Materials are Sent - Fulfillment
  

• Follow-up Process
  

• Qualify, Determine Feasibility & Interest
  

• Discovery & Data Capture for Proposal
  

• Proposal Process - What we do with the data in preparing a proposal
  

The BCT Group Services