Welcome to The Business, Communities & Technologies Group (The BCT Group)

BCT does not just make recommendations.  We stay on and work with your management team to implement ideas into working plans and  then turn those plans into results.  We don’t abandon our clients to figure it all out on their own from some written plan. All of our team members have at minimum 20 years of experience in their field of expertise. This means BCT brings you the best in the business! We use our industry alliances and experience to recommend and evaluate the best partners and solutions for individual client needs.  As independent advisors, BCT will never be compromised by corporate directives to pressure  our clients into buying proprietary products like software, hardware, financial services or outsourcing. Please see our services section for detailed information of our services.

The BCT Group Difference The BCT team is comprised of a group of consultants with over 20 years each of industry experience. The team works in concert together. When you sign with BCT, your getting an entire  team of consultants. Not just one with limited resources! Our team consists of experts in sales and sales materials/training, customer support operations and development,  IT and back-end infrastructure support operations, understanding of city budgets and operations, economic development and risk management.

Communities & Cities Are you a rural or small-to-medium sized city, Mayor, Council person, Clerk/Treasurer, Port Authority, or Economic Development Director trying to generate tax revenue and local jobs and you have vacant or lightly used city-owned buildings? BCT can help you turn those buildings into service centers that larger companies could use as satellite offices. We will help you with the building; the plan; the infrastructure; education requirements and the acquisition of a real lease that will generate jobs and create a tax base. Business Communities & Technologies (BCT) brings together the essential elements of rural economic development such as asset management, grants, tax incentives, unused properties, connectivity, and education to better market these cities to businesses and technology firms. BCT, in turn, works with businesses to enhance their business through solid consulting and relationships. We work with these businesses to enhance their customer support and sales operations. BCT helps them find solid outsourcing options and to find and locate sites for satellite business operations. The BCT Group has the needed experience to evaluate communities as potential sites, work with the community to develop a proposal that will be cost effective for your city or business and to help obtain the necessary funding for the development of the site. Our Focus Economic site and job development for small and rural cities Asset management to create jobs Strategic alliance partner development Grant writing and administration Click  our logo to see our Rural Economic Consulting Services

The BCT Group Call Center Consulting Services After 25 years in the call center and support services industry, The BCT Group members have come to realize that existing support centers are a living breathing ecological system. These centers must be handled with forethought and experience. Disrupting an existing center without these elements can mean disaster to your customers and your support staff! Selection of new systems like telephone switches, VOIP (Voice Over Internet Protocol) and CRM (Customer Relationship Management) tools must be selected with expertise to meet the needs of the business, while providing efficiency in support operations and long -term budget benefits. Our Focus Customer Relationship Management Customer service operations cost reduction Business strategy for customer satisfaction and retention Outsourcing strategy, planning, and acquisition Site selection Click  our logo to see our Call Consulting       Services

The BCT Group Sales Consulting and B2B Telemarketing services The BCT Sales Program focuses upon increasing new customer sales for small businesses and corporations.   We specialize in developing customized sales prospecting programs.  We understand your needs/requirements and have made our services affordable to our clients without sacrificing quality.   We develop and implement customized sales prospecting programs that the company owns and can easily understand.   Our program was not developed from an "Ivory Tower” or from a book.  We rely on years of expertise and hands-on work in the area of sales, sales management, as well as actual ownership of sales and service companies.  We understand what it takes to meet your sales goals.  BCT provides the logistics of success rather than esoteric theories. Our Sales Prospecting Program is designed to increase new accounts and to work with you to take the pain out of prospecting and ultimately grow your business.  Our clients include small-to-medium sized businesses, corporations and non-profit organizations. Our Focus Sales and advertising effectiveness Outbound sales and service, B-2-B telemarketing Click  our logo to see our Sales Consulting       Services