Clients and Comments

“When my partners and I needed an expert to put a technical package together for a new patent,
BCT was the company that we called on to meet the challenge. George is an out of the box thinker
who has a very high level of integrity and personal involvement. George is the consumate
professional in the call center and technical application of software and hardware in that
environment. He is reliable, driven and is sincerely focused on the success of the companies that
he advises.” December 4, 2006

Top qualities: Great Results, Expert, High Integrity
Agile Path

“I recommend BCT highly, they are great at managing relationships between  technology and
business, monitoring on the end-to-end technology solutions to the business, partner with
business and providing guidance to business about technical trends. It was pleasure to work
with BCT

Infopeople

“I worked with George during the early start-up phase at SafeHarbor. During that time George
managed a multi-channel contact center with responsibility for providing technical support for
20+ concurrent clients. George was a knowledgeable, effective manager with excellent
customer service acumen. His consultative approach helped SafeHarbor's customers improve
their customer service while reducing their operating expenses.” November 28, 2006

“It was a great pleasure working with BCT and George. He is one of the strongest and most
direct managers that I have ever worked with. He has a great ability to focus on the important
issues and drive them to conclusion. BCT would be a great asset in any organization.

Onus InterServe

This page contains companies that our consultants have consulted for or worked with.

I  recommend The  BCT  Group services for setting up and/or managing a customer contact center facility
and operations.    I became acquainted with BCT in my role as founder of, and one of the investors in,
NCTeleserve, LLC (“NCT”), which was a startup customer contact center located in rural Washington
State.   Initially as a primary consultant, and then as chief executive officer, George worked for NCT .    
George did an excellent job in these positions and was the key person to getting this organization started
and operating.   George demonstrated excellent industry knowledge; communication skills; familiarity with
industry proposal/contract terms and conditions for dealing with prospects and customers.   He can work
independently and has excellent follow through to make sure projects get done professionally.   

During his relationship with NCT, George/ The BCT Group  was responsible for the complete strategic
planning; operations; personnel recruiting, hiring, and supervision; marketing and sales for this business.

I highly recommend The BCT Group consultants to make a significant contribution to any organization with
a need for expertise in the call center industry.

NCTeleserve